Onsite Propane Terms of Use

Welcome to the Onsite Propane’s Terms of Use agreement. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at https://www.onsitepropane.com or https://myfuelinfo.com/onsitepropane/default.aspx. “Service” refers to the Company’s services accessed via the Sites, in which users can access their account information, pay their bill, and review our services. The terms “we”, “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

While every effort has been made to ensure that the information presented on this website is accurate and current as of the date it is posted, Onsite Septic Solutions, LLC DBA Onsite Propane, and affiliates assume no responsibility for errors, omissions, or out-of-date information and shall not be liable in any manner whatsoever for direct, indirect, incidental, consequential, or punitive damages resulting from the inability to use, availability of, use of, and/or access to this information. We specifically disclaim any duty to update this website.

In addition, although we will make all reasonable efforts to review, address, and/or respond to all messages forwarded via this website, Onsite Propane disclaims any obligation to do so. We shall not be liable in any manner whatsoever for direct, indirect, incidental, consequential, or punitive damages allegedly resulting from (1) its failure to review, address, and/or respond to such messages (2) your use of this website, or (3) any third party’s unauthorized access to information you provide on this website.

All images, graphs, text or other content on this website are, to the fullest extent permitted by law, copyrighted and otherwise proprietary. No reproduction, transmission, modification, tampering or other use of this information is permitted without the prior written permission of Onsite Propane. Onsite Propane authorizes you to view, download, print and store selected portions of the content of this website provided that you only use such content for your own personal, non-commercial use.

All trademarks, product and service marks, and trade names used on this website are the trademarks or registered trademarks of their respective owners.

LINKS TO OTHER SITES AND/OR MATERIALS:

As part of the Service, we may provide you with convenient links to third party website(s) (“Third Party Sites”) as well as content or items belonging to or originating from third parties (the “Third Party Applications, Software, or Content”). These links are provided as a courtesy to Service subscribers. We have no control over Third Party Sites or Third Party Applications, Software or Content or the promotions, materials, information, goods, or services available on these Third Party Sites or Third Party Applications, Software, or Content. Such Third Party Sites and Third Party Applications, Software, or Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Applications, Software, or Content posted on, available through or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Applications, Software, or Content. Inclusion of, linking to or permitting the use or installation of any Third Party Site or any Third Party Applications, Software, or Content does not imply our approval or endorsement. If you decide to leave the Site and access the Third Party Sites or to use or install any Third Party Applications, Software, or Content, you do so at your own risk and you should be aware that our terms and policies, including these Terms of Use, no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any Third Party Site to which you navigate from the Site or relating to any applications you use or install from the Third Party Site.

Onsite Propane makes no warranties regarding any product or service that has been mentioned and/or referenced on this website or for any other content on this site. To the fullest extent permitted by law, all statutory, express and implied warranties, including, but not limited to, a warranty of merchantability and a warranty of fitness for a particular purpose, are hereby disclaimed, waived and specifically denied by Onsite Propane.

Terms and Conditions for Onsite Propane Customer Portal:

By registering for and using the Onsite Propane Customer Portal, you agree to be bound by the following terms and conditions, in addition to and subject to the terms and conditions of any other current agreement you may have with Onsite Propane. If you do not agree to these terms and conditions, you should not complete the registration process. YOUR REGISTRATION FOR ONSITE PROPANE’S CUSTOMER PORTAL INDICATES YOUR ACKNOWLEDGMENT THAT YOU HAVE READ AND ACCEPTED THESE TERMS AND CONDITIONS AND THAT YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ANY FUTURE AMENDMENTS THAT MAY BE MADE FROM TIME TO TIME.

These terms and conditions shall be governed by the laws of the State of Vermont, without regard to the conflict of law rules thereof.

You should print and retain this document and any updated or amended terms and conditions for safekeeping and reference at any time during your usage of the online payment services.

General Terms and Conditions. You acknowledge that communications or transactions conducted online are not absolutely secure. You agree to assume all risk and liability arising from your use of Onsite Propane’s Customer Portal, including the risk of breach in the security of the communications or transactions you conduct with Onsite Propane through that portal. You further acknowledge that there may be system failures that may limit your ability to use Onsite Propane’s Customer Portal. In the event of a system failure or interruption while using the Customer Portal, your data may be lost or destroyed. Any transaction(s) that you initiated, were in the process of completing, or completed shortly before a system failure or interruption should be verified by you to ensure the accuracy and completeness of such transaction(s). You assume the risk of loss of your data during any system failure or interruption and the responsibility to verify the accuracy and completeness of any transactions so affected.

ONSITE PROPANE’S CUSTOMER PORTAL IS PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY, AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR DOWNLOADING AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL OBTAINED FROM THE SERVICE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

In no event shall Onsite Propane ever be liable for any direct, indirect, special, incidental, consequential, or exemplary damages, including lost profits (even if advised of the possibility of such damages) arising in any way out of your use of the Customer Portal.

You represent that you are of legal age to form a binding contract (at least 18 years old). You agree that Onsite Propane may send you electronic communications related to your use of Onsite Propane’s Customer Portal, including, but not limited to, confirmation of payments made, notice of credit card expirations, and other purposes as Onsite Propane deems to be appropriate including, unless you have contacted our office indicating that you do not want to receive promotional emails from us, electronic communications related to special promotions and new product and service features and enhancements offered by Onsite Propane and/or its affiliates.

When you sign up to use the Onsite Propane Customer Portal, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from the Company. You are solely responsible for maintaining the confidentiality of your password and agree not to give your password to anyone else. Should you allow others access to your account and/or password information, you will be responsible for all actions that such persons might take with respect to your account. If you believe your password has been lost or stolen or someone has gained access to your password without your permission, call Customer Service immediately at 802-644-5500. Unauthorized individuals attempting to access password protected and/or secure areas of the online payment services may be subject to prosecution. Onsite Propane will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.

You agree to provide Onsite Propane with current, accurate, and complete information required by the online registration process. You further agree to provide us with current, accurate, and complete data when utilizing the Customer Portal. You agree to notify us immediately of any changes in your personal Customer Portal data. If you have not already done so, we urge you to review our Privacy Policy.

Onsite Propane may at any time, and without prior notice, make changes to, or discontinue, its Customer Portal and/or these terms and conditions, and may require re-enrollment if the portal or these terms and conditions are modified. We will post any such changes on this web site and you are encouraged to access and review these terms and conditions on a regular basis. We may terminate your registration in the Customer Portal if, without limitation, we receive conflicting instructions, if your account is in default of this Agreement or otherwise not in good standing, or if we determine that you are using the Customer Portal improperly. If we terminate your registration in the Customer Portal for any reason, you will need to pay your amounts due to us in another manner. If you register for the Customer Portal, it will mean that you agree not to make a claim against Onsite Propane relating to the Customer Portal and that you will hold Onsite Propane harmless from any claim, liability or damage resulting from the Customer Portal, or your use or inability to use the same, in connection with your account.

To Report an Unauthorized Transaction: Contact Customer Service immediately at 802-644-5500, or send an email to admin@onsitepropane.com.

Online Bill Payment. By supplying the required checking account or credit card information, you authorize Onsite Propane to debit your checking account or charge your credit card for your scheduled payment amount on the date indicated, including any applicable transaction fees. You also authorize us to, upon notification by you or your financial institution, modify and/or update the account numbers, expiration dates, or other pertinent information associated with Online Bill Payment as necessary to complete any authorized transaction. Please review your statement/invoice for accuracy. You understand and agree that Onsite Propane is not liable for incorrect debits to your account resulting from errors on your statement/invoice (see the section below for how you can report errors on your statement/invoice to Onsite Propane). This authorization does not alter in any way the terms and conditions of your customer agreement with Onsite Propane. We are not responsible for any financial institution fees you may incur as a result of your participation in this program.

If any electronic payment is returned unpaid by your financial institution for any reason, we may charge, and you agree to pay, a fee of up to $35 in addition to other bank charges. All charges, terms and conditions are subject to change. PLEASE KEEP THIS AUTHORIZATION FOR YOUR RECORDS.

When making an online payment you will be given the option to store your checking account or credit card information for future payments. If you do not choose this option, you will have to re-enter this information each time you wish to make an online payment. By choosing to store your checking account or credit card information, you authorize Onsite Propane to store such information and use the same to debit your checking account or charge your credit card accordingly, until you cancel this choice by deleting the checking account or credit card previously stored as a payment source. Your payments will automatically be debited from your checking account or charged to your credit card on the specified dates. (If any date falls on a weekend or holiday, the debit will occur on the following business day.)

Notify us in case of errors or questions about your online bill. If you think your online bill misstates the number of gallons delivered to you on the date indicated, does not conform to any pricing formula expressly set forth in your contract with us, contains charges that are not applicable to your account or which you have already paid, or otherwise contains errors in computation, or if you need more information about a transaction on your online bill, write us in a separate letter at the mailing address on your online statement or invoice. Write us as soon as possible. We must hear from you no later than 90 days after we have posted on the website the first bill on which the error or problem appeared. You can telephone us, or send an e-mail, but doing so will not preserve your rights. Upon our receipt of your letter, we will promptly investigate. If we confirm that an error has been made, we will credit any amount overpaid to your account.

In your letter, give us the following information:

  • Your name and Account number
  • The dollar amount of the suspected error
  • Describe the error and explain, if you can, why you believe there is an error. If you need more information, describe the item you are not sure about.
  • If you have authorized us to pay your bill automatically from a checking account, you can stop the payment on any amount you think is wrong. To stop the payment your letter must reach us three business days before the automatic payment is scheduled to occur.

If you have additional questions, please contact us 802-644-5500, or send an email to admin@onsitepropane.com.

If you do not agree to our Privacy Policy or these Terms of Use, please do not use this website.

Contact us at

802-644-5500

 Physical Address: 6 Putnam Memorial, Cambridge, Vermont | Mailing: P.O. Box 183, Cambridge, VT 05444 | admin@onsitepropane.com

Proudly serving Vermonters in these towns: Huntington, VT 05462 | Richmond, VT 05477 | Jericho, VT 05465 | Essex, VT 05452 | Williston, VT 05495 | St. George, VT 05495 | Colchester, VT 05446 | Underhill, VT 05489 | Cambridge, VT 05444 | Jeffersonville, VT 05464 | Westford, VT 05494 | Fairfax, VT 05454 | Milton, VT 05468 | Georgia, VT 05478 | South Hero, VT 05486 | Grand Isle, VT 05458 | St. Albans, VT 05479 | Swanton, VT 05488 | Fairfield, VT 05455 | Fletcher, VT 05444 | Sheldon, VT 05483 | Franklin, VT 05457 | Enosburg, VT 05450 | Richford, VT 05476 | Montgomery, VT 05470 | Eden, VT 05652 | Hyde Park, VT 05655 | North Hyde Park 05665 | Bakersfield, VT 05441 | Johnson, VT 05656 | Morrisville, VT 05661 | Stowe, VT 05672 | Waterville, VT 05492 | Belvidere, VT 05442